Aiming to be the first green community hub in Portugal, O Terceiro Espaço is a fully detailed concept ready to enter the market. Developed with a strong emphasis on business and a service design strategy, the entire user-driven process included several phases: research, immersion, definition, ideation, prototyping and testing. The output includes a service blueprint + user journey, website + app development, branding + marketing strategies and a full business plan with performance analysis, value chain processes and financial and operational bureaucracies.
